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FAQ

HOW LONG BEFORE I RECEIVE AN EMAIL RESPONSE FROM SHIPPING@RAISEDBYWOLVES.CA?
Please allow one business day for responses regarding order status, tracking or general inquiries. If your email concerns an order, please be sure to include your order number, name, and email address used for placing your order when contacting us. If you are inquiring about becoming a retailer, please allow upwards of three business days.

I HAVE NOT YET RECEIVED A SHIPMENT CONFIRMATION. HAS MY ORDER SHIPPED?
We generally ship all orders within three business days of receiving them. Once the order has been shipped, you will receive a confirmation. Weekends, holidays and high volume online traffic may delay this process. All orders are processed in order of arrival. Items purchased with Paypal eCheques will be held until checks have been cleared.

CAN I TRACK MY ORDER?
All orders receive a tracking number which will be automatically sent to you with your shipment confirmation.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?CANADA:

  • UK - Royal Mail Tracked 24 (1-2 business days from ship date)
  • UK - Royal Mail Tracked 48 (3-4 business days from ship date)
  • EU (EXCLUSIVE OF CUSTOMS):
  • DPD Classic (3-4 business days from ship date)

MY ORDER STILL HASN'T ARRIVED. WHAT SHOULD I DO?
As indicated above, parcels can be subject to delays due to your countries customs, the accessibility of your town or city and national holidays. If your parcel was shipped without tracking, we ask that you wait 20 business days before contacting us. Once we have been advised, we will notify Canada Post of the delay. If the parcel is not returned to us, or received on your end within 30 business days from ship date, we guarantee a refund.
  If your parcel has a tracking number, and you are experiencing delays, please contact us within 7 days and we will advise Royal Mail.

I'VE ENTERED THE WRONG ADDRESS AT CHECKOUT. HOW DO I PROCEED?
If you have not received a shipping confirmation, please contact us at shipping@raisedbywolves.ca right away and we will do our best to make the adjustments before the item is shipped.
If you have already received your shipping confirmation, please contact us at shipping@raisedbywolves.ca with your correct shipping details as soon as possible. Then, please allow upwards from 30 business days for your item to be returned to our offices. Once the item has been re-received, we will contact you to discuss future shipping options or store credit. Additionally fees may apply.

CAN I RETURN MY PRODUCT?
Returns and exchanges are dealt with on a case-by-case basis. If your item is faulty or damaged, we require that customers notify shipping@raisedbywolves.ca within 48 hours of receipt. All returned/exchanged items must be returned un-worn, un-washed and with original packaging. Any returns will be exchanged for items of equal value. All sale/discount items, as well as socks, will absolutely not be exchangeable unless the product is faulty or damaged. No items are guaranteed to be in stock. No exchanges or returns will be accepted after 21 days of receiving your order.